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Frequently Asked Questions
Find quick answers to common questions
How long does it take to get a response?
We typically respond to support tickets within 24-48 hours during business days. Urgent tickets are prioritized and may receive faster responses.
What information should I include in my ticket?
Please include as much detail as possible: your name, contact information, a clear description of the issue, any error messages, and steps to reproduce the problem.
Can I update my ticket after submission?
Currently, you cannot edit tickets after submission. If you need to provide additional information, please submit a new ticket and reference the original ticket number.
What are the different ticket priorities?
Low: General questions or feedback Medium: Standard support requests High: Important issues affecting service Urgent: Critical issues requiring immediate attention
How do I know when my ticket is resolved?
You can check your ticket status using the form above. When your ticket is resolved, the status will change to "Resolved" and you'll see our response in the ticket details.
Other Ways to Contact Us
Prefer to reach us directly? Here are our contact details
Phone Support
+1 (555) 123-4567
Mon-Fri: 9AM-6PM
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support@zamzamcars.com
24/7 Support
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Dubai, UAE